Last Updated: May 21, 2026
At Patino Communications, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our customer service platforms, including text messaging (SMS) services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, and mobile phone number. This information is typically collected when you fill out a form on our website, request support, or explicitly initiate a text message conversation with our team.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our website.
Respond to customer service inquiries, product questions, and technical support requests.
Deliver automated text messages and updates if you have explicitly opted in to receive them.
3. Mobile Terms and SMS Text Messaging Disclosure
If you elect to receive or initiate text messages with us, you agree to the following terms:
Consent & Opt-In: By texting our number or checking an explicit opt-in box on our web forms, you consent to receive customer support text messages from Patino Communications. Consent is not a condition of any purchase.
Fees & Frequency: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interactions and support needs.
Opt-Out (STOP): You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Support (HELP): If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or contact us directly at Patinocommunications@gmail.com.
4. Absolute Protection of Mobile Data (Carrier Compliance)
We value your trust regarding your phone number.
Important SMS Privacy Commitment: No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly excluded from any data-sharing or selling practices. This information will not be shared with any third parties, excluding aggregators and upstream providers of our text messaging services necessary to deliver the messages to you.
5. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
6. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: Patinocommunications@gmail.com